Frequently Asked Questions

What’s included in the website redesign fee?

The website redesign fee – starting at $300 per month for 12 months – covers everything required to build your website. It includes:

What’s included in the monthly hosting and maintenance fee?

The monthly hosting and maintenance fee – $80 per month – covers website hosting and keeping WordPress up to date.

Why do your websites cost more than others I’ve found?

Pricing for the development of a typical small business website ranges from $2,000 on the low end, to over $20,000 on the high end. The lower end variety are often available from a couple of different sources:

First are the freelancers who often have daytime jobs and very little overhead. What you gain in cost-savings you stand to lose in long-term support, as they may cease to stay in business. Second are the large discount website developers that may pay their sales staff more than their programmers. You deal with a knowledgeable person during the sales process, but often end up with mediocre to poor service during the building process. The cost to you might be “not getting what you really want”.

To offer a guaranteed high level of personal service I intentionally have fewer clients and higher rates than a web development company that sells based on price.

Although you can have a website built for less, I feel I’ve put together an offering of quality and value that is worth the price. To ensure your trust in what I offer I’ve created The Simple Service Guarantee. To better suit your marketing budget, I’ve split the website development fee into 12 monthly payments.

How long does it take to have a website built?

On average it takes us from four to six weeks to build a website.

Do you provide email accounts with service and support?

I don’t offer email accounts due to the time and expertise required to provide email service and support. I feel that most business email needs are better served by a company that specializes in email.

Both of the following suggested email service providers offer email account setup and support. They can help you make sure your smartphone and other computers are setup to receive and send email properly. In addition they both offer email archiving services for an additional fee.

I suggest Intermedia email services to my clients that need hosted Microsoft Exchange email services. The price is $8/month per email address and they have a minimum of 3 email addresses per account.
Total minimum cost: $24/month.

I suggest FuseMail email services to my clients that simply need a plain email service with great support. The cost is $2/month per email address and they have a minimum of 5 email addresses per account.
Total minimum cost: $10/month.

Can I move or “take” my website to another provider?

I realize that businesses change, and that you may need to let your website go, or move it to another service. I offer two options for my clients that want to leave our service once the website development fee is paid in full.

The first option is the ability to take all of your website content and imagery with you, in a form that would allow you to have another website set up. We’ll include all of your text content in a PDF or Word document. Note that I do not include any of your current website look and feel with this option, as our design and functionality is proprietary.

This is often the best choice for a business that may be ending, or suspending their website for an indefinite amount of time. With this option you could rejoin my service for a small fee ($200 – $300) that covers the cost of putting your website back online.

Option 1 pricing: $220.

The second option is for me to set up another website for you using a generic WordPress design theme. With this option you’ll have a functioning website that another designer could work with to style and design the way you wish. I do not include the special smartphone and tablet layout functionality (your website will work on these devices, just not as well).

This option is best if you simply want to take your website with you and continue to keep it online. If you’ll be using another developer, I can assist them if needed.

Option 2 pricing: $420 plus any additional hourly assistance that you request.

What is the process for having a website built?

Here is an outline of my website building process. I’ll go over it with you during the sales process.

Initial Setup
1. If you have a current website that will remain live:
  1. I’ll set up your new website on our development server.
2. If you do not currently have a live website:
  1. Your website will be located at www.YourDomainName.com while it’s being built.
  2. I’ll upload your logo and “Coming Soon” graphic for any visitors that come by.
3. If your email service is changing, I’ll work with your provider to assure a smooth transition.
Design Customization
I’ll do the following tasks to customize your chosen design for your needs:
1. Choose photos and graphics
2. Integrate photos and graphics
3. Make layout adjustments
4. Set-up navigation and pages
5. Set-up contact forms
Client Review
1. I’ll send you the link to the new website on the development server for your review.
2. I’ll go through a phone-based interview with you to discuss the website and get your feedback.
3. You’ll have as long as you need to assemble revision requests.
Integrate Revisions
1. I’ll make the changes you’ve requested and show you the results.
2. You’ll request any remaining revisions, and we’ll take care of them until you’re happy with the results.
Client Walkthrough & Sign-off
1. All testing and link checking has been completed and I request your final review.
2. The website is checked and approved by you.
Your Website is Launched and Goes Live